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Effective Date: February 2, 2015

This Privacy Policy describes how UtilityAPI ("UtilityAPI" or "we" or "our" or "us" and the like) treats information collected or provided by you ("you" or "your" and the like) to us through the UtilityAPI website at utilityapi.com (the "Site") or through a UtilityAPI-enabled third party software used by your energy technology provider ("Software").

By using the Site or Software to provide information to us, you consent to the current version of this Privacy Policy. If you have questions or concerns regarding this Privacy Policy, please contact us at admin@utilityapi.com.


UtilityAPI does not knowingly collect information from children under 13. If you are a parent and believe that your child under the age of 13 has provided personally identifiable information to us through the Site or Software, please contact us at admin@utilityapi.com or the mailing address at the end of this Privacy Policy and we will work to delete any such personally identifiable information.


This Privacy Policy applies to all information collected by or provided to us on and after the Effective Date, as indicated above. The Privacy Policy may change from time to time; you can view the latest version at utilityapi.com/privacy. However, note that we will not retroactively apply any material change in this Privacy Policy to how we use or disclose personally identifiable information or information we collected or received prior to the date of the change without first obtaining your affirmative consent.



When you use the Site or Software, you will provide information which includes your name, e-mail address and login credentials or registration information for your energy utility company's website which can be used to access your past energy bills and usage statements. This submitted information is only used by us to collect your billing and usage information and provide it to you and your energy technology provider to the extent requested by you through the Site or Software, unless you give us permission to use it in another manner. All passwords are encrypted using industry-standard encryption software according to the OpenPGP standard.


When you use the Site, we gather certain non-personally identifiable information from you, and this information can be associated with your user account. This includes usage information, such as information on what parts of the Site you are viewing and when, how often and for how long you use the Site. In addition, we collect server log data such as a computer's IP address, browser type and the webpage you were visiting before you came to our Site.


"Cookies" are small text files containing a string of alphanumeric characters that are downloaded by your web browser when you visit a web site. The use of cookies is very utils. We may use cookies for purposes of authorizing access to content and identifying users across multiple requests. We may use both session cookies and persistent cookies when you access and use the Site. A session cookie disappears after you close your browser. A persistent cookie remains after you close your browser and may be used by your browser on subsequent visits to the Site. Persistent cookies can be removed. Please review your web browser's documentation to learn the best way to modify or remove your cookie settings.


We internally use the information we collect about you as follows:

(1) We will use submitted information for the purposes for which you provided the information, including, for example to access your energy billing and usage statements from your energy utility company or respond to a question that you e-mail to us.

(2) We may analyze collected information relating to your use of the Site and Software in order to help us improve our services and develop and improve other products and services.

(3) We may use submitted information and collected information to help troubleshoot problems, provide you with required notices, enforce our Consumer Authorization and Agreement or to alert you to changes in our policies or agreements that may affect you.


We share and disclose the information we collect about you as follows:

(1) We will share your energy billing and usage information with the energy technology provider in relation to which you accessed UtilityAPI's services and to which you have given your approval.

(2) We may provide third parties with aggregated and non-identifiable statistics about our user base and its usage patterns. This may include making available these statistics available on the Site or relating to the Software. Examples of these statistics include, but are not limited to, total number of accounts and signup rate per month.

(3) We may disclose non-personally identifiable information to third party partners in furtherance of our business arrangements with them, including without limitation to jointly offer a product or service to you or create interoperability between our products and services and the products and services of such partners. Examples of these include, but are not limited to, third party API integration (Salesforce, Facebook, etc.).

(4) UtilityAPI may use contractors and third party service providers to provide in connection with the operation of our services. When our contractors or service providers obtain access to your personal information, they are required to protect this information in a manner that is consistent with this Privacy Policy by, for example, not using the information for any purpose other than to carry out the services they are performing for UtilityAPI. Examples of these contractors include, but are not limited to, technical database support and troubleshooting.

(5) We will use and disclose information where we, in good faith, believe that the law or legal process (such as a court order, search warrant or subpoena) requires us to do so or in other circumstances where we believe it necessary to protect the rights or property of UtilityAPI, our users, and third parties. As of November 14, 2016, we have not received any court orders requiring us to disclose aggregate user data or metadata.

(6) We may disclose information to our affiliates for use as described in this Privacy Policy.


We WILL NOT provide your personally identifiable information to third parties for their own marketing purposes without your written consent. To be clear, agreeing to the Terms of Service, does NOT qualify as written consent for anyone other than the third parties listed on the consent form. We will ask for any additonal consent directly, if we ever do.


You can request to receive a copy of all energy billing and usage information we have collected from your energy utility company account at any time by sending an e-mail to admin@utilityapi.com. You may request that we delete all such information through an e-mail sent to the same address.


The personally identifiable information we collect about you is stored in limited access servers. We will maintain reasonable safeguards to protect the security of these servers and your personally identifiable information. However, no security measures are 100% effective and we cannot guarantee the security of your personally identifiable information.


In the event of a merger, sale of capital stock or assets, reorganization, consolidation or similar transaction involving UtilityAPI, the information we possess (including personally identifiable information) shall be transferred as a corporate asset to the acquiring entity, provided that such entity will continue to handle such information in accordance with this Privacy Policy.


UtilityAPI is established in and uses facilities in the United States. Your information will be stored and processed in the United States in accordance with applicable laws.


If you have any questions about this Privacy Policy, please contact us at admin@utilityapi.com or (512) 763-7537 or UtilityAPI, Attn: Privacy Questions, 426 17th Street #700, Oakland, CA 94612.