Simple pricing designed to power your growth

Yes, registering for an account and requesting access to a utility account holder’s data are free activities. Also, the first collection of each month is free regardless of collection type (i.e., on-demand or scheduled)

If you don’t have access to a utility account yet, demo data is available in our dashboard and APIs so you can test out our products.

Nope, our APIs are free and publicly available to everyone via our API documentation. We recommend starting with our quickstart guide.

We use two pricing models for collecting your customers’ utility data from each meter:

1. On-demand collections are charged based on the number of months of Bill Data or Interval Data requested and successfully collected.
2. Scheduled collections are subscription fees for each meter enrolled in our Ongoing Monitoring service. The subscription fee is based on the monitoring frequency (i.e., daily, weekly, or monthly) and your account’s pricing plan or custom contract for enrolling a meter in Ongoing Monitoring.

We do not charge for making API calls.

Data duration applies to On-demand collections and refers to the number of months of data you request we collect from a specific meter or set of meters from an authorized utility account.

You can set your data duration to as short as 1 month or as long as 36 months. By default, all on-demand collection data durations are set to 12 months.

No, each account’s default data duration is set to 12 months by default. You can change your account’s default duration in your dashboard settings at any time.

You can set your data duration up to 36 months.

Your account is charged for on-demand initial historical collections and refreshes in two steps.

• Step 1: Temporary Charge. We charge your account’s card or your account balance a temporary charge for initial historical collection or refreshes as they occur, based on the data duration selected for that meter or set of meters.
• Step 2: Final Charge As soon as your collection meets our on-demand collection success criteria, a final charge will be assessed to your account’s card or your account balance. Final charges will either:
  • Match the temporary charge, meaning we successfully collected all the requested data
  • Not match the temporary charge, meaning we successfully collected some but not all of the requested data, or
  • Be $0.00, which means we couldn’t collect any data.

What makes an on-demand collection successful

On-demand collections achieve success when all of the bill data or 90% of the interval data, where available from the utility, attributes are collected from each meter for each month, as identified below.

• Bill Data Attributes: Service Tariff, Bill Start Date, Bill End Date, Total Bill Period Volume, Total Units (kWh/therms), and Total Bill Period Costs.
• Interval Data Attributes: Interval start date and time, interval end date and time, and interval value total.

For example, if your data duration is 13 months and one of the months does not meet our successful collection criteria — the 13th month of data collected has less than 90% interval data for that period or is missing a bill data — we will automatically reduce your final charge by $1.50 to $12.00.

To learn more about on-demand collection success and how these charges are applied, please read the How is my account charged with UtilityAPI help desk article.

Our scheduled collections service is called Ongoing Monitoring. 

• We charge your payment method or account balance a flat subscription fee monthly for each meter enrolled in Ongoing Monitoring. The Ongoing Monitoring subscription fee for each meter depends on the scheduled collection frequency (i.e., monthly, weekly, daily).

What makes a scheduled collection successful:

Scheduled collections are considered successful when we monitor your enrolled meter for the availability of new data based on that meter’s subscription frequency. If new data is available, Ongoing Monitoring does not guarantee the successful collection of all available data.

We may monitor a meter enrolled in Ongoing Monitoring and find no new data available. We still consider this a successful scheduled collection. If new data becomes available at the next scheduled monitoring date, we will attempt to collect the data, but we do not guarantee success. 

To learn more about schedule collection and Ongoing Monitoring success and how these charges are applied, please read the How is my account charged with UtilityAPI help desk article.

No. Prepaid plans are not charged monthly. Any unused credits will roll over each month.

By default, prepaid plans automatically refill once they are 100% depleted, but this can be turned off under the “Payment Settings” section via your dashboard.

You can change your plan here. You can also access the plan change page in your Payment Settings anytime.

Unfortunately, we are unable to process refunds for unused credits.

We accept payments via credit or debit cards. If you can only pay via ACH or invoice, please contact sales@utilityapi.com.

Yes, we are happy to discuss a custom plan that fits your business needs. Please contact us to learn more.