you understand what information we collect, how we use it,
and what choices you have. Some of the concepts below are a
little technical, but we've tried our best to explain things
in a simple and clear way. We welcome your questions and
comments on this policy; you can contact us at
UtilityAPI provides a platform that allows you to share your
utility account, billing, and usage information ("Utility Data")
with third parties that you authorize (the "Service"). When
you use the Site, Software, or the Service, you consent to the
utility account holders who wish to share their Utility Data
with third parties. If you are a party who wishes to use our
Service to access Utility Data from utility account holders, our
To use the Service, you have to provide us with certain
information about you and your utility account.
In order to use the Service, you'll need to provide us with
certain information, including your name, contact information,
and account authentication and access information for your
utility's website, which can be used to access your
Utility Data. We will only use this information to perform the
actions listed in your Authorization Form (for example, collecting
your Utility Data and providing it to you and your energy technology
provider), unless you give us permission to use it or share
it another way.
(b) Information We Collect Automatically
Our servers automatically collect certain basic information
when you use the Site or the Software, such as log
information and cookies.
These days, whenever you use a website, mobile application,
or other internet service, there's certain information that
almost always gets created and recorded automatically. The
same is true when you use our Site or Software (even if you
decide not to use the Service). Here is some of the types of
information we collect:
Log data. When you visit the Site or use the Software,
our servers automatically record information ("log data"),
including information that your browser sends whenever you
visit a website. This log data includes your computer's IP
address, browser type, the webpage you were visiting before
came to our Site or Software, and how you used the Site or
Software (such what parts of the Site you viewed and when,
and how often and how long you've used the Site).
Cookies. "Cookies" are small text files containing a
string of alphanumeric characters that are downloaded by your
purposes of authorizing access to content and identifying users
across multiple requests. We may use both session cookies and
persistent cookies when you access and use the Site or Software.
A session cookie disappears after you close your browser. A
persistent cookie remains after you close your browser and may
be used by your browser on subsequent visits to the Site or
Software. Most web browsers automatically accept cookies, but
your browser may allow you to modify your browser settings to
decline certain cookies if you prefer. If you disable cookies,
you may not be able to use all of the features and functionality
of the Site or Software.
Do Not Track Signals and Similar Mechanisms. We do not
respond to browser-initiated Do Not Track signals, as the
Internet industry is currently still working on Do Not Track
standards, implementations, and solutions.
(c) Information We Collect Automatically
We get information from your utility, as authorized by
you in your Authorization Form.
When you authorize us to do so, we collect your Utility Data
from your utility in accordance with your Authorization Form.
2. How Do We Use the Information?
We use the information we collect to provide you and develop
the Service, provide you with information, and protect
UtilityAPI and our users.
We internally use the information we collect about you as follows:
We will use your information for the purposes for which
you gave it to us, including to provide you the Service.
We may use your information to communicate with you about
our Service, alert you to changes in our policies or
agreements that may affect you, or to respond to questions
you email to us.
We may use your information in order to troubleshoot or
develop our services.
We share the Utility Data with the parties that you authorize,
our service providers, and where required to comply with the
law. We may also share authorization statistics with third parties.
We share and disclose the information we collect about you as follows:
We will share your Utility Data with the third parties you
have authorized ("Authorized Persons"). We do NOT share
your authentication and access information (e.g. login
credentials) with these parties.
We may share your authorization information with your
utility. For example, we may disclose your authorization
details when your utility asks for proof of authorization.
We may share your information with contractors and third
party service providers that help us operate our business.
These contractors and third party service providers may be
provided with access to your information needed to perform
their functions but may not use such information for any
other purpose. For example, we may use contractors for
technical database support and troubleshooting.
We may provide third parties with authorization statistics
about our user base and its usage patterns. This may
include making these statistics available on the Site.
Some examples of these types of statistics include the
total number of authorizations per month. We do NOT provide
third parties with your Utility Data.
We will also disclose information when we believe that
disclosure is reasonably necessary to comply with a law,
regulation or legal process (like a court order, search
warrant, or subpoena); to protect the safety, rights, or
property of the public, any person, or UtilityAPI; or to
detect, prevent, or otherwise address fraud, security or
4. Utility Data Downloaded by Authorized Persons
We are not responsible for how Authorized Persons use your
Utility Data once they download it.
The Service permits your Authorized Persons to download your
Utility Data. We are not responsible for how Authorized Persons
use your Utility Data after it is downloaded. The use, and
disclosure of your downloaded Utility Data is subject to the
privacy policies of those Authorized Persons, and not this
5. Business Transfers
If we get acquired by another company or engage in a similar
transaction, your authorization record and logs will transfer
to that other company, but your authorization will be revoked
and Utility Data will not transfer to that company unless you
In the event of a merger, sale of capital stock or assets,
reorganization, consolidation or similar transaction (a "Business
Transfer") involving UtilityAPI, the information we possess
(including personally identifiable information) shall be
transferred as a corporate asset to the acquiring entity,
provided that such entity will continue to handle such information
your Utility Data; your authorization for us to collect and
share that information will be revoked in the event of a
Business Transfer unless you re-authorize by the conclusion
of the transfer.
6. Third Party Marketing
We don't provide your personal information to third parties
so they can market to you without your consent.
We WILL NOT provide your personally identifiable information
to third parties for their own marketing purposes without your
written consent. Signing the consent form and agreeing to the
Utility Account Holder Authorization and Agreement
DOESN'T qualify as written consent for anyone other than the
third parties listed on the consent form. We'll ask for any
additional consent directly, if we ever do.
If you have any questions regarding this policy, or would
like to change your preferences, you may contact us at
7. Your California Privacy Rights
If you're a California resident, you have certain additional rights.
California law permits users who are California residents to request
and obtain from us once a year, free of charge, a list of the third
parties to whom we have disclosed their 'personal information'
(if any, and as defined under applicable California law) for their
direct marketing purposes in the prior calendar year, as well as the
type of personal information disclosed to those parties. If you are
a California resident and would like to request this information, please
submit your request in an email to
8. Your Choices About Your Information
You can see and delete your Utility Data anytime.
You can see and download the collected Utility Data collected
through a link in the receipt email sent to your submitted
email address, or you can request to access all Utility Data we
have collected from your utility account at any time by
sending an email to
You can also expire your authorization to share Utility Data
at any time through the same receipt email. This expiration
will delete your authentication and access information and
halt the collection of new Utility Data with your Authorized
Person(s), but it will not delete the Utility Data we previously
collected and the third parties will continue to have access
to that Utility Data until your authorization is revoked by
either you, your utility, or your Authorized Persons. Your
Authorization Form also provides the option of setting your
authorization to automatically expire after a certain period
To delete your Utility Data, utility account authentication,
and utility account access information, you can revoke your
authorization through the same receipt email, or by sending
us a request to do so through an email sent to
This only applies to Utility Data we store on our servers,
not to Utility Data downloaded by Authorized Person(s).
To delete downloaded Utility Data, contact your Authorized
We take measures to protect your information, but no
security measures are 100% effective.
We're committed to online data security, and for that reason
we take technical and organizational measures to protect your
data against accidental or unlawful destruction or accidental
loss, alteration, unauthorized disclosure or access. However,
no method of transmission over the Internet, or method of
electronic storage, is absolutely secure. Therefore, while we
strive to protect your information, we cannot guarantee its
10. How Long We Keep Your Information
We keep your authentication and access information until
the authorization is expired. We keep your Utility Data
until the authorization is revoked. We may have to keep
your information for longer if legally required to do so.
When your authorization expires, we will delete your access
and authentication information so no further Utility Data can
be collected. We will keep Utility Data we previously collected
unless you revoke the authorization.
When you revoke an authorization, we will immediately disable
access to your Utility Data by your Authorized Persons, delete
your authentication and access information and Utility Data from
our database, and we will set your Utility Data to be deleted
from our raw data storage upon the next scheduled raw data
deletion period. Federal, state, local laws may require us
to store certain information. In order to comply with those
requirements, we may be unable to delete your information
from our database until the expiration of the applicable
11. International Users and Consent to Transfer
Your Utility Data and utility account authentication and
access information will processed in your country, but
other information may be processed in the United States,
so you consent to the transfer of that information to
Your Utility Data, utility account authentication, and utility
account access information will be processed in your country
and will not be transferred outside of that country. Other
information, such as authorization receipts and logs, may
be processed by us in the United States, where data protection
and privacy regulations may not offer the same level of
protection as in other parts of the world, such as the
European Union. By using the Service, you agree to this Policy
and you consent to the transfer of all such information to the
United States, which may not offer a level of protection
equivalent to that required in the European Union or certain
other countries, and to the processing of that information as
described in this Policy.
12. Third Party Links and Services
There might be links to third party sites on our Site.
We're not responsible for those sites, and your use of
them is covered by those sites' privacy policies, not
The Site may contain links to third-party websites. UtilityAPI
is not responsible for the content or practices of those
websites or services. The collection, use, and disclosure of
your personal and other information is subject to the privacy
policies of the third party websites or services, and not
13. Children Under 13
We don't knowingly collect information from children under 13.
UtilityAPI doesn't knowingly collect information from children
under 13. If you believe that your child under the age of 13 has
provided personal information to us through the Site, contact us at
work to delete any such personally identifiable information.
14. Effective Date; Changes
This Policy applies to information we collect on or after
the Effective Date above.
This Policy may change, but those changes will not be
retroactive unless you agree.
us or provided to us on and after the
Effective Date (which you can
find at the top of this page). We may occasionally make
changes on this page. By continuing to access or use the
Site or Software, you agree to these changes to be effective
on a going-forward basis. We won't retroactively apply any
material change to the Policy without first obtaining your
15. Contacting Us
contact us at firstname.lastname@example.org
or (510) 907-0009 or UtilityAPI, Attn: Privacy Questions,
1212 Broadway, 16th Floor, Oakland, CA 94612.