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Contact Customer Support

Before you submit an issue, please check the Help Center. You can also send us an email directly at support@utilityapi.com.

About:

Data Request #12345

Email:

This is your contact email. We will copy you on your customer support request.

CC:

These are additional emails you want to cc on this support request. If you want to include multiple emails, just comma separate them (e.g. boss@company.com, manager@company.com).

Subject:

What should the subject be?
First, check the Help Center to see if your question is already answered there. If you don't find your question, summarize your issue in a few words in this subject.

Example Subjects:

How do I re-authorize?
How do I archive?
How do I re-collect data?
What is this error?
Didn't get bills for this meter
Didn't get intervals for this meter

Details:

What details should I provide?
We can help the most if you answer the following questions:

What were you trying to do?
What happened?
What did you expect to happen, but didn't?

Screenshots:

If you have any screenshots of the issue (optional)

How do I take a screenshot?
We can more quickly help if we can see what happened. Here's how you can save a screenshot of what happened:

Windows: Ctrl + PrntScrn
Mac: Shift + Command + 4
Linux: Alt + PrntScrn

Contact Customer Support

Request Submitted!
We have submitted your customer support request! You should be cc'd on the email, and receive a reply soon.

Contact Customer Support

Received Error Response
Unfortunately, we received an error when submitting the customer support request. Please email support@utilityapi.com directly instead.