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Contact Customer Support

Before you submit an issue, please check the Help Center. You can also send us an email directly at support@utilityapi.com.

Data Request #12345
This is your contact email. We will copy you on your customer support request.
These are additional emails you want to cc on this support request. If you want to include multiple emails, just comma separate them (e.g. boss@company.com, manager@company.com).

What should the subject be?
First, check the Help Center to see if your question is already answered there. If you don't find your question, summarize your issue in a few words in this subject.

Example Subjects:
  • How do I re-authorize?
  • How do I archive?
  • How do I re-collect data?
  • What is this error?
  • Didn't get bills for this meter
  • Didn't get intervals for this meter
What details should I provide?
We can help the most if you answer the following questions:
  • What were you trying to do?
  • What happened?
  • What did you expect to happen, but didn't?
If you have any screenshots of the issue (optional)
How do I take a screenshot?
We can more quickly help if we can see what happened. Here's how you can save a screenshot of what happened:
  • Windows: Ctrl + PrntScrn
  • Mac: Shift + Command + 4
  • Linux: Alt + PrntScrn

Contact Customer Support

Request Submitted!
We have submitted your customer support request! You should be cc'd on the email, and receive a reply soon.

Contact Customer Support

Received Error Response
Unfortunately, we received an error when submitting the customer support request. Please email support@utilityapi.com directly instead.